Refund and Cancellation Policy

Last updated on December 22, 2023

POLY LABS believes in helping its customers as much as possible and therefore has a liberal cancellation policy. Under this policy:

1. Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors or customers who have initiated the process of shipping them.
2. POLY LABS do not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
3. In the event of the receipt of damaged or defective items, please report the same to our customer service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within the same day of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the attention of our customer service within the same day of receiving the product. The customer service team, after looking into your complaint, will make an appropriate decision.
4. In cases of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In the event of any refunds approved by POLY LABS, it’ll take 3-5 days for the refund to be processed by the end customer.