At Poly Lab, we understand that circumstances may necessitate cancellations and refunds. Please review our policy for a transparent understanding:

  1. Cancellation Procedure:
    • For appointments: Notify us at least 24 hours in advance.
    • For services: Refer to specific terms outlined in your service agreement.
  2. Refund Eligibility:
    • Applicable only if cancellation adheres to our specified timelines.
    • Refunds are subject to service-specific terms and conditions.
  3. Refund Process:
    • Contact our customer service within 7 days of cancellation.
    • Refunds are processed through the original payment method.
  4. Non-Refundable Services:
    • Certain services may be non-refundable. Refer to service-specific terms.
  5. Exceptional Circumstances:
    • Contact us if unforeseen circumstances warrant special consideration.

By choosing Poly Lab, you acknowledge and agree to adhere to our Cancellation and Refund Policy. We strive to provide clarity and fairness in all transactions for a positive customer experience. For inquiries, please contact our customer service team.

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